This should be a lot better. The staff ruin this hotel. Really unfriendly, ignore you when you want their help. They do not have a map of the area and their bus service from the ferry port is not great. The swimming pool was not open, wi fi costs 15 US a day. There is a poor excuse for a hotel bar and the restaurant is like a canteen in a hospital. I know it is a 3 star but if the staff would help you, then .... I went to reception to find out when the next bus to their assicated casino was only to be told to wait as she gave her lunch order, the other 2 receptionists helped her with her order. The bus stops at 7pm by the way another time I asked for a map, the 3 receptionists consulted each other then asked for my room key. I was then locked out of my room. Better off avoiding this place, not helpful at all

Best western is a good hotel for the money in Macau, comparing to other hotels in Macau having steep hotel rates, and if the hotel is cheap is from Chinese decent meaning they are not well maintained, unless or otherwise you are staying in one of the western casinos which is either complimentary or very expensive. The rooms and bathrooms are clean and location is not bad.

Even though we did not have high expectations when we booked this hotel due to other's reviews we had read on this site, the hotel still disappointed us. We needed to change rooms because our first room was very dimply lit and had very little natural light. The rooms need to a renovation and have a very tired feel. Our second room was better but still needed improvement. We found the staff helpful and very kind, so this made the stay better for us. A nice part is that the hotel is located only a few blocks from McDonald's (where we went for coffee) and is a quick taxi ride to The Venetian. Although the hotel serves a breakfast buffet, it did not look too appetizing. In many of the reviews we read about this hotel, it was noted hat the beds are very hard. This is true, but they are not intolerable. It was not easy to find someone at the Front Desk who spoke English either. The hotel has a shuttle from The Macau Ferry Station but it does not run as frequently as the bigger hotels and casinos. However, it seemed like you could use the other shuttled to go around Macau and for no cost. If you are looking for a no frills hotel that is close to the action, where you can basically just sleep, this is a good choice.

What I remembered most from the hotel is the bed. It is like sleeping on the floor. In fact, I think it would have been more comfortable sleeping on the carpet floor at our house. Also, the lobby is the smallest and blandest I have ever seen a hotel. The good thing was that we only stayed one night.

Consider it functional and convenient, with adequate service and comfort. The hotel provides low cost tourist budget accommodation and the best part is the location. Just a few minutes from the airport it is close to the old interesting area of Taipa where you get a real feel of old Taipa. Even the Venetian is just 15 minutes walk and there is good bus service to all areas in Macau. Hotel has shuttle bus service to the main Ferry Terminal. All in all, if you are in Macau to explore, rather than for the casinos, it makes a good base .

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the room was comfortably to stay, clean and well kept ... the breakfast was close to annoying: there was no variability in the choices (five days stay), tea was brought luke warm and heated up during the time it stayed on the plate; the personnel was moving loudly around with the carriages collecting dirty dishes or bringing clean one; you have more than once to put out to them about missing items like glasses, tea, jam etc.

Hotel is very nice and close to airport. Restraunt is excellent as well as wine bar. Nice breakfast and they had a casino. The only problem which was a big one.....the bed was so hard it was impossible to sleep. I actually thought I was sleeping on the box spring. Even tried the pillows from the futon....they were hard also. If you like a hard bed, you will love this place. Otherwise, I would suggest looking for another room elsewhere.

Away from the action

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