Stayed 2 nights in a single room. Room very small, no a/c so stuffy . No irons available and advised to use the ironing room',not very convenient. But considering the price probably about right.

Thehotel is very central to Soho and Chinatown.Trafalgar Square is just at the bottom of the street.The hotel staff were very friendly and check in was not a problem.the twin room was compact but comfortable.we included breakfast with the room rate.It was burret style and very good.we will be back.

It was OK - small room - even though it was a club room.

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The hotel is easy to get to and really well positioned for both business and leisure. the price was good as well. The staff were all very helpful. In the lobby the place has obviously undergone some renovation and it looked modern, clean and efficient. My single room on Floor 6 was adequate though small, had seen better days and was incredibly hot even with the window open. The bathroom needed a bit of TLC. Overall though not bad and for that price I would probably go again.

I stayed in a room that probably hasn't been revamped for over ten years and it showed. It was clean and the location suits me however even on the sixth floor overlooking The Strand the noise is very noticeable 24 hours a day - just glad I brought my earplugs

This hotel is located centrally, close to Covent Garden on the Strand with a bus stop to Victoria Station and other points across the road. The hotel is very large and busy and the decor is nothing special. The rooms have good-sized, comfortable beds for London standards. An electric kettle in the room, but no fridge. Minus points for not being able to open the window more than 3 inches / 10 cm despite a warm/stuffy room, and for the shower/bath set into a slanted roof, so that I couldn't stand up properly in the shower. Otherwise clean and breakfast was worth the extra 5 pounds paid at booking. Arrive early for breakfast (8 a.m. at the latest) or you'll have to line up for a table.

This was my fifth stay at the hotel. I go to London about twice a year to go to the theatre. The location is wonderful, as I am able to walk to virtually every theatre, and I stay off the overcrowded, problematic public transport system. However, buses and tube stations are nearby if needed. Close to Trafalgar Square, Westminister, etc. Upgraded to a club single, and saw no different between the club and standard room, besides a more contemporary colour scheme and painting. The breakfast was more than adequate, and I never had to wait in line. Numerous restaurants are in the area. After one episode of food poisoning from eating fish during a dinner at Strand Palace (Johnstons Brasserie)and management refusing to remove the charge from the bill, I will not eat anything there besides breakfast. The pass to the Virgin Active gym is nice. Just across the street, and nice pool, sauna, hot tub, etc. Staff was mostly courteous and helpful. The interior rooms are a bit quieter. Only big issue is the stupidity of having only one window in the room open about 5 inches. This is"for health and safety reasons" More government interference for no reason! The small fan provided helped. Also the safe was mounted on the top shelf of the closet with the door opening outward. The only was to access it was by standing on a chair, and feeling around inside the safe, since you couldn't look inside easily, due to the location. Cannot wait to get back to London in a few months and plan to stay again.

The best thing about the Strand Palace was the location, so close to all the theatres and Covent Garden - we were able to walk to the Queens Theatre and see a lot of the sites without using taxis. The hotel was impressive when you first walked in but we were a bit disappointed with the room - it was supposed to be a club room but it wasn't very big and was very hot being on the 8th floor (they did provide a fan but it wasn't very effective). However it was clean and in good condition and had a nice tv (although most channels you had to pay for). The breakfast the next day was great - fantastic selection. All staff were very polite and helpful. We would go back but we might be a bit more fussy about what room we have next time.

very satisfied with accomodation , location, cleanliness etc. Had to use hotel phone due to leaving my mobile in a restaurant. Rang my voice mail twice, and then got through to someone, my hotel phone bill was 27.50. Absolute robbery. !!

.This has to be our favourite hotel in Strand. Extremely clean and quality of service is excellent. We always stay here when visiting the theatres as it is walking distance and intend to stay in the near future.

this is a very nice hotel, very clean, modern and comfortable. it is so close to covent garden but far enough away so there is no noise. the breakfast was great something for everyone only prob was a couple of rube staff members a shame as the hotel is so lovely other than that

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I've stayed here before and would have no hesitation in booking the hotel again. It's close to Charing Cross Tube station, it is beside trafalgar sq. and convient to theatres in the west end. Its an easy journey from heathrow and the staff couldn't be nicer. No complaints.

Booked this hotel for its location and closeness to the Lyceum Theatre which was a one min walk away. Room was clean, beds comfortable and breakfast offered a wide variety of food from cooked to cereal or pastries. Impressed because they also offered Soya milk when I asked. However, I put a three for the comfort of the room because the room was extremely hot due to the London heat and lack of air conditioning which made sleeping difficult, however, there was a fan in the room when we arrived which cooled the room down slightly. All staff very friendly, never found an ice machine which would have been nice considering the thirty degree London heat! They store your luggage for a small fee after you've cheked out if you still want to explore the city without a suitcase. Would recommend this hotel to anybody!

Cannot get a better location.Good value,cheap for such such a centrally located hotel.Very small standard rooms though,uncomfortably hot during warm spells.No air conditioning(except for a small fan!).Confusing room layout,Bus stop practically on the doorstep with frequent services.5 minutes walk to Trafalgar Square,Leicester Square.Covent Garden 2 minutes walk!Embankment/Charing Cross tube 5 minutes.

my single room in the hotel was boling hot and my window would only open a small bit. also i did not pay for breakfast but decided to have breakfast one morning at the hotel. i was informed that i would have to pay £15.00 for this privilege, way too expensive.

very comfortable rooms, small but not cramped - and everything you need. very clean and tastefully appointed. my only complaint - why didn't they put air conditioning in when they refurbished the place??? big mistake - especially in the summer. the windows only open 10 cm. if it is warm outside, the rooms get very hot. breakfast excellent, lots to choose from.

I was very happy with my stay, I arrived early and got into my room right away. I was in a single room and was very comfortable. Large bathroom with full tub was a treat. Everything was clean and comfortable. Great Location, walking distance to Theaters and SoHo.

The hotel from the out side is a beautiful place and i can only talk about the standard room which it was extremely small (6X10), no AC or refrigerator. On the plus side it's on a wonderful location. Near lots of great restaurants attractions monuments and night life pubs. I would be careful on recommending this Hotel to friends. Due to the size of the room and the price even for Central London.

Good hotel to stay at if you're out partying in Covent Garden/Leicester Square area for an evening. Hotel rooms VERY hot in summer but a fan is provided (which I didnt realise until I checked out). Staff are extremely polite and friendly which is why this was my 3rd stay. Highly recommended!

The location of this hotel is excellent and the service was very good except they charged £2 for holding our luggage on departure which I had not encountered in any hotel I have stayed in. The breakfast was excellent and the room was very clean but small. On the whole I would recommend this hotel. A Cork Visitor

I first stayed at the Strand Palace a few years ago and it had an air of decay about it. Since then it has been completely refurbished and the rooms feel brand new. But the best thing about the Strand? You couldn't get a better location - and the price is excellent.

is great for walking to all major tourist sites. staff was very helpful at getting theater tickets.

I stayed at The Strand Palace for seven nights and enjoyed every night. The hotel room was suprisingly roomy for a normal hotel room in London (small by American standards but for London it was big.) The location was wonderful; only two blocks from Covent Garden and three blocks from Trafalger Square with Tube stops at both. I faced an inner courtyard so my room was very quiet, however, if I faced the street it might have been a little louder. The Strand neighborhood is wonderful with lots of shops and places to eat at all hours of the day. I recommend this hotel 100%.

For what I thought was a reasonable price, the hotel was good value. The lady on reception was helpful and gave me a choice of room which I thought was a really good start. The room was clean and tidy and had useful items such as a hair dryer and also a fan. I used the fan as I found the room to be a bit hot even though the heating was not on. The staff were helpful and I had an alarm call at no extra cost and extra milk for my coffee was also given free of charge. The hotel is situated in a nice area of London and was easy to find from Covent Garden and is within really easy reach of theatres and other avenues of entertainment. Included in the cost of the tarif was the opportunity to obtain a fitness pass for the Virgin Gym just across the road. I took advantage of this and had a good work-out. Overall, I enjoyed my stay and was happy that I made a good choice of hotel.

I stayed in this hotel for two nights which were two nights to many. There was no airco in the room and since there where lots of sounds from outside, I had to sleep with the windows closed. I Couldn't sleep well for hours because of the heat. I also bought a voucher for wireless internet. But when I wanted to log on to the closed system of the Strand Hotel Palace, there was no inlog code availiable. Nobody of the personel could help me out, since no one know what this code was. The Inlog name and code for the website of the Strand where there, but they didn't work for the general inlog code. The employees that I called didn't listen well to my stroy and allready draw their conclusions before I was finished with speaking. The wrong conclusions, of course :-( It took me a couple of hours to figure all of this out. Hours in which I could have worked. In order to use some of the precious working time that was left, I had to return the voucher and move to a friends place. That was somewhere else in the city. All of this trouble made me realize again that so called BIG and LUXORIOUS hotels are fake. Thank you, I'll never come again.

Room very small, in fact, same size as bathroom. Bed in proportion to the room ... and uncomfortable. Won't rush back.

The queue to check in was long and slow moving but once that was completed all went well. My room was clean and recently refurbished. Location is brilliant.

I have stayed at this hotel several times and was pleasantly surprised by the recent renovations. Staff was pleasant and helpful. Many rooms are now "Club" (business-class) rooms, which are upgraded (I had hoped for air-conditioning, but a fan was provided in the room). The location can't be beat for attending the theatre! There are several main bus routes directly across from the hotel and it is easy to get everywhere in London, usually on one bus. Covent Garden is nearby, with many good restaurants in the vicinity. I will definitely return to this hotel.

This is in a fantastic location - really central. The tube station is about 5 mins walk and be warned that there are steps if you're carrying luggage. The hotel charges for leaving your luggage after check-out, but you only find out the specifics (currently £2 per item per day) when you go to the luggage room. Also, no free wifi. It's a bit noisy - you can hear doors slam - but then, it's a busy hotel. The decor was a bit shabby in my room, but it was clean and that was my priority. It was comfortable and had all the facilities.

Parking is horrendous and you have to walk for 15 minutes with luggage from a car park to hotel with a cost of 30 pounds per 24 hours. The hotel has no air conditioning and you are not able to open the windows so it was very hot and stuffy. Located in Covent Garden, the area is interesting and near tubes and buses and most of the shows are within walking distance.

My friend and I, two American ladies on our own were very impressed with the concierge staff who got us last minute theatre tickets and suggested easy transportation methods. We felt very comfortable in the nearby Covent Garden neighborhood.

We paid an enormous amount of money for two nights at an inadequate hotel. It must have been the hottest two days London has seen because they were warning everyone to carry water. This hotel has no air conditioning in the rooms. For two Americans, air conditioning is a must especially when it's hot. The lack of airconditioning created a miserable stay. We also had to do laundry, and they charged an insane fee for each article. Would never stay here again, or recommend anyone else to stay here.

Bed was very small, pillows were hard and uncomfortable. The room was not clean enough. Dust was all around the tv.

I find the Strand Palace Hotel a very happy hotel in which to stay. The staff are all so friendly and helpful. The carvery restaurant is good value and it's good that you can get a good meal on every night of the week. The only downside to the stay is if there should be a heatwave the single room in which I stayed is not air-conditioned and could be uncomfortable.

Large and a bit impersonal - but excellent location for West end shows

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Comfortable bed, slept well!

I paid a great deal of money for 13 minutes checking my email in the Strand Palace's lobby pcs. The posted rate was 25p per minute but was billed $150! It may take me months to unravel this. I find it incredible that in 2009 a hotel is still charging for Internet use and access. If you avoid this "service" you will likely be happy with this hotel. Everything else was very good.

The hotel was in an excellent location close to Covent Garden. However, the room was not air conditioned and was extremely hot, the windows barely opened and the free standing fan did little to alleviate the discomfort. Would go there again, but only if they got air con.

The hotel could not be better situated, right in the heart of London, within easy walking distance of most tourist attractions. The staff were helpful and efficient. The room was immaculately clean although very small for two people. We stayed during a warm week in London and would have greatly appreciated air conditioning, although a fan was provided.

The hotel itself was in a great location just 5 mins from Charing cross underground and walking distance to leicester Sq etc, the room we had was VERY small and VERY hot with no A\C in 32oC heat had to sleep with fan on all night

I was originally given a room on the 2nd floor which was extremely hot with no air conditioning yet over looked a courtyard which had numerous air conditioning condensors chundering away making one hell of a noise. When I complained they had the ordasity to send me a pair of ear plugs. After I complained to the night manager he moved me to the 5th floor, once again the room was the same as the first but not as noisy. I would never go back. I booked six rooms that night and paid nearly £500.00 and no-one was happy. I have stayed in hotels all over the world and this was the worst night I have ever had.

Chose this hotel purely because of it's proximity to theatre land, couldn't have picked a better location. As well as the obvious advantage of closeness to theatre, this hotel was very nice, and staff extremely polite and friendly, excellant service and quality of food. Only downside were ques for breakfast, though for me personally this only happened on one morning and was only for a matter of minutes so wasn't really a problem at all, though did notice when leaving the restaurant after having my breakfast that the que did stretch quite far and had I been in this I imagine I wouldn't have been happy. Desoite this overall excellant all round if I was to make another theatre break to London I would choose to stay here again.

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This was my third time at this hotel, last time was 5 years ago. The hotel is now run down. The room carpet was dirty and the bed was shabby and the mattress showed it was in dire need of replacement. Great location but keep one eye closed if you want to overlook the room conditions

Two mins walk from covent garden market, staff and service excellent. Breakfast top class. Hotel busy but never waiting long for service or attention. Lobby and downstairs looked impressive, bedroom was small and in need of refurbishment. However room was clean, comfortable and although our room faced 'The Strand 'noise was not an issue and we slept very well.

The hotel location was fine; but it was under re-construction. Mainly the problem was breakfast -- not enough variety and the coffee was the worst I've ever had. The staff, however, was extremely helpful.

while we were staying at this hotel we went for a drink in the bar. The waiter brought us our first drinks, then put our second drinks on our tab. My partner then went outside for a cigarette and I needed to go to the bathroom. The barmen would not let me leave the bar without paying for the drinks even though they had my name and room number! This was my birthday treat and the drinks were on my boyfriend but instead I had to pay £32 to go to the bathroom. The staff spoke to me as if I was a theaf and was going to run of the hotel. I have stayed in many hotels before and have never been treated like this. If they have a policy for paying for drinks up front they should let customers know when they purchase their drinks. My advice- Stay somewhere where you know you will get good customer service!!!!! Very poor and insulting staff!